MEA Launches Twitter Seva for speedy redressal of citizen’s query The Ministry of External Affairs (MEA) on December 23 launched a live customer service resolution platform, ‘Twitter Seva’, to provide speedy resolution to visa and MEA Launches Twitter Seva for speedy redressal of citizen’s querrypassport queries of the customers. The service launched by the Minister of State for External
Affairs VK Singh will enable timely, transparent and large scale response to citizen’s Tweets in real-time and enhance scalability and speed the process of dealing with requests by Indian and global citizens.. External Affairs Minister Sushma Swaraj with 6.8 million followers has been extremely active on Twitter to extend help and support to Indian and global citizens. With the deployment of Twitter Seva, the Ministry aims to ensure public service redressal in the most effective manner. The Seva service will be supported by 198 Twitter accounts of Missions and High Commissions across the world and 29 Regional Passport Offices (RPOs) in India and eight other handles such as @MEAIndia, @Indiandiplomacy and @MEAQuery. Both Indians and non-Indians can simply tweet with their query relevant to any of these handles which will go to the Twitter Seva platform. The request will activate the concerned office nationally or across the world and address a various range of issues under the MEA, enabling the quick resolution of grievances. Earlier, the Telecom Ministry launched Twitter Seva in August 2016 while the Commerce and Industry Ministry, too, launched a Twitter Seva service in April.
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