Indian Railways has launched launched ‘Yatri Mitra Sewa’ in a move to make rail travel comfortable for elderly, differently-abled and ailing travellers. The ‘Yatri Mitra Sewa’ will facilitate access to wheelchairs, battery operated cars and porter services elderly, differently-abled and ailing travellers. Key Facts ‘Passenger Friend’ or ‘Yatri Mitra’ can be assistant (Sahayak) or any other person
nominated for the purpose. The service will be available at major railway stations across the country. The service can be availed at the time of online booking of tickets, calling or messaging ‘139’, accessing an app developed by the Centre for Railway Information Systems (CRIS). It can be also availed by simply dialling a dedicated mobile phone number to be activated for the purpose. The IRCTC has been mandated to implement the service for ‘free of cost’ by involving some charitable trust, NGOs, PSUs, etc under the Corporate Social Responsibility (CSR) category. But, if due to lack of response the service cannot be provided free of cost then IRCTC may arrange this service on affordable and reasonable charges.
No comments:
Post a Comment